At Metal Storm Co, customer satisfaction is our top priority. We are committed to delivering high-quality products and reliable service to all our clients worldwide. If you are not fully satisfied with your purchase, we are here to help.

1. Return Policy
   We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

The item must be in the same condition as received
The item must be unused and in its original packaging
All labels, tags, and accessories must be included
Proof of purchase (invoice or receipt) is required

2. How to Request a Return
   To initiate a return, please contact our

Corporate Executive
Email: imran@metalstormco.eu

Once your return request is approved, we will provide:

Return shipping instructions
Return address details
Any required documentation
Important: Items returned without prior approval will not be accepted.

3. Damaged, Defective, or Incorrect Items
   We kindly ask customers to inspect their orders immediately upon delivery.
   If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the shipment.

Our team will promptly review the issue and provide an appropriate solution, such as:

Replacement of the item
Repair service
Refund or credit note

4. Non-Returnable Items
   Certain items are not eligible for return, including:

Customized or special-order products
Sterile or single-use medical instruments once opened
Personal care or hygiene products
Clearance or discounted items
Gift cards
Hazardous materials or regulated goods
If you are unsure whether your item qualifies for return, please contact us before sending it back.

5. Exchanges
   If you wish to exchange an item, the fastest method is to return the original item following our return procedure. Once the return is approved, you may place a new order for the desired product.
6. Refunds
   After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.

If approved:

The refund will be processed to your original payment method
Processing times may vary depending on your bank or payment provider
Typically, refunds are completed within 15–20 business days

7. Contact Information
   For any return, refund, or product inquiries, please contact us:

Metal Storm Co
Corporate Executive Email: imran@metalstormco.eu

We value your trust and look forward to serving you with professionalism and reliability.